Privacy Policy pokerasia88 — Malaysia Player Data Protection

Pokerasia88 collects your personal information through several channels when you use our platform. This information falls into two main categories — what you provide directly and what is collected automatically during your use of the platform.

Information you provide directly:

• Registration information: Full name, date of birth, email address, phone number, and password.
• Identity verification information (KYC): Copies of identification documents, bank statements, proof of address, or other supporting documents required to meet compliance requirements.
• Financial information: Bank account details, e-wallet account numbers and deposit and withdrawal transaction records.
• Communications: The content of the message you send to our customer support team.

Information collected automatically:

• IP address, device type, operating system and web browser version.
• Gaming session records including date, time, game type, and wagering amounts.
• In-platform navigation data such as pages visited and actions taken.
• Cookie data and similar tracking technologies (see Section 5 for further details).

The data we collect is used responsibly for specific purposes. We do not use your data for purposes other than those stated here without obtaining your prior consent.

• Account management: Processing registration, verifying your identity, and securely managing your gaming account.
• Financial transaction processing: Processing deposits, withdrawals, and all financial transactions related to your account.
• Platform security: Detecting and preventing fraud, money laundering, and activities that violate our terms of use.
• Customer support: Helping you resolve technical issues, transaction disputes, and general inquiries.
• Service communications: Sending important notifications related to your account, changes to terms, or security issues.
• Marketing (with consent): Sending promotional information, bonus offers, and platform updates — only if you have given consent to receive marketing communications.
• Continuous improvement: Analyzing usage patterns to improve platform features, performance, and overall experience.
• Legal compliance: Meeting applicable legal obligations and regulatory requirements.

Pokerasia88 does not sell or rent player personal data to any third party for marketing purposes. However, we may share certain information in the following limited and controlled circumstances:

• Payment service providers: Minimum required transaction data is shared with payment gateway providers such as FPX, DuitNow and e-wallet providers to process your deposits and withdrawals.
• Game providers: Usernames and game records are shared with game software providers that partner with pokerasia88 to deliver a seamless gaming experience.
• Legal requirements: We will disclose information if required by law, court order or competent authorities.
• Fraud prevention: Information may be shared with fraud prevention agencies to protect the platform and other players from fraudulent activity.

All third parties who receive player data are bound by strict confidentiality agreements and are required to maintain data protection standards equivalent to those of pokerasia88.

Player data security is an ongoing investment for pokerasia88. We implement multiple layers of technical and operational protection to ensure your data remains safe at all times.

• 256-bit SSL encryption: All communications between your device and our servers are protected with industry-grade encryption.
• Two-factor authentication (2FA): An additional security layer that protects your account from unauthorized access.
• 24/7 monitoring: An automated security monitoring system that detects and alerts on suspicious activity in real time.
• Data segregation: Financial and personal data are stored separately with different access controls.
• Periodic security testing: Security audits and penetration testing are conducted regularly by independent third parties.
• Staff training: All pokerasia88 staff receive regular training on data privacy and information security.

While we take reasonable measures to protect your data, no system can guarantee absolute security. We encourage players to also take protective steps, such as using strong passwords and not sharing their login credentials.

Pokerasia88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our site.

We use three types of cookies:

• Necessary cookies (required): Required for basic platform functions such as login, session security and language preferences. These cookies cannot be disabled.
• Preference cookies: Storing your preferences and settings such as preferred currency and display layout for a more convenient experience.
• Analytics cookies: Helping us understand how players use the platform so we can improve the overall experience. This data is anonymized.

You can manage or delete cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of some parts of the platform.

As a pokerasia88 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

Pokerasia88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements. When data is no longer needed, it will be securely deleted or anonymised.

Retention periods vary depending on the type and purpose of the data, as detailed in the table in Section 1. Data related to legal compliance — such as transaction records and KYC documents — is retained longer in accordance with Malaysia's regulatory requirements.

When you close your account, we will delete or anonymize personal data no longer required for legal purposes within 90 days after account closure is confirmed.

Pokerasia88 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes will be published on this page with an updated revision date.

For significant changes that affect how we use your personal data, we will provide advance notice via your registered email or an in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated privacy terms. If you do not agree with the changes, you have the right to close your account before they take effect.

If you have any questions, concerns or complaints regarding this privacy policy or how we handle your personal data, we encourage you to contact us directly. Our team is committed to addressing every privacy inquiry thoroughly and within a reasonable timeframe.

You can contact us via:

• Live chat: Available on the pokerasia88 app 24 hours a day, 7 days a week.
• Email: [email protected] — response within 1–2 business days.
• FAQ Page: Browse FAQ page us for answers to the most frequently asked questions about privacy and account security.

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant authority in your country.